Wholesale Terms

WHOLESALE APPROVAL

Wholesale discounted prices are available to businesses that will be reselling our products to a consumer through an established retail store or other in-person retail interactions. Hardmill will verify eligibility prior to processing your order. By placing a wholesale order with Hardmill, you acknowledge and agree to these Wholesale Terms & Conditions.

ORDERS

Order minimum: $200

All quantities are subject to availability. All orders are subject to acceptance by Hardmill. Prices are subject to change without notice and will be billed at prices and terms in effect at time of order.

SHIPPING

Orders will ship from Seattle, WA at the customer's expense via UPS or FedEx, and cost will vary depending on weight & dimensions. Please communicate at time of order if there are other shipping preferences. Additional charges may apply for special handling and packaging requests. Hardmill cannot be held liable for any errors or shipping delays caused by the carrier, but will work to help facilitate retrieval. The buyer is responsible for obtaining any specific insurance you require for transit. 

INTERNATIONAL SHIPPING

Hardmill will not be responsible for the payment of any custom levies, duties, or taxes that may be associated with the delivery of wholesale orders. Wholesale customers are solely responsible for such fees.

LEAD TIME

We aim to ship orders within 10 business days of payment, or of purchase order approval for customers on Net 30. Peak seasons, or any specific requests made by the Buyer may cause longer lead times. Orders that contain items that are specified as ‘made to order’ will typically ship within 30 days. Please inquire if you need an order rushed, or any other accommodations.

PAYMENT TERMS

Net 30 days on approved credit. First order required to be prepaid. ACH, credit cards, and checks accepted. Orders over $2000 payable by ACH or check only.

ONLINE DISTRIBUTION

Hardmill products may not be resold on marketplace websites, including, but not limited to, Amazon.com, Ebay.com, Etsy.com, or Walmart.com without the express written permission of Hardmill. Customers selling Hardmill products on their own ecommerce sites is permitted, in accordance with the stated MAP policy.

MAP POLICY

Minimum Advertised Price (MAP) Policy establishes advertised price standards for Hardmill products. Advertised pricing of Hardmill products should not be below MSRP, and must comply with this Policy. Each Reseller is responsible for ensuring its advertising complies with this Policy. Pricing listed on an internet site is considered an “advertised price” and must adhere to this MAP Policy. Once the pricing is associated with intent to purchase (added to shopping cart or order), the price becomes the selling price and is not bound by this MAP Policy. Statements such as “add to basket to see price” or phrases of similar intent are acceptable as long as the price advertised is not below the MSRP. In addition, discounts applied at checkout to the entire order do not violate this MAP Policy. 

The MAP policy applies to all advertisements of Hardmill products in all media including, without limitation, flyers, posters, coupons, mailers, inserts, newspapers, magazines, catalogs, mail order catalogs, e-mail solicitations, email newsletters, internet or similar electronic media, social media, television, radio and public signage. Any advertising, product listings, solicitations, etc., that can be seen on or is transmitted over the internet, is included in this policy. This MAP policy is not applicable to any in-store advertising that is displayed only in the store and not distributed to any customers. 

Violations of the MAP policy will result an account review and possible termination of account. Nothing in this MAP policy or in any other contract or agreement with Hardmill shall constitute an agreement between Hardmill and Reseller that the Reseller will comply with this MAP policy. Hardmill is not seeking agreement from any Reseller to adhere to this MAP policy. 

RETURNS

Merchandise cannot be returned without prior authorization. Returns or refunds will not be allowed after 7 business days from the receipt of goods. There will be a 15% restocking fee assessed to any item returned. Customer is responsible for return shipping fees. Shipping and handling fees are not refundable.

CLAIMS

All claims for damages, overages, shortages or defective merchandise must be made within 5 business days of receipt of merchandise. If the shipment was obviously damaged in transit, Hardmill recommends you refuse delivery. If you are unable to refuse delivery or the damage is concealed, please contact us within 5 business days after receipt of goods. Original shipping cartons must be retained for any claim.

PAST DUE POLICY

Hardmill reserves the right not to ship new orders until all past due invoices are paid. Continued late payments will result in a review of the account, possible change of terms status and collection cost.

CUSTOMER SERVICE

The Hardmill customer service team is available for all questions regarding orders, cancellation or returns Monday through Friday, 9:00 A.M. to 5:00 P.M. Pacific Time at service@hardmill.com or 206-525-0489.